Floor Manager | Korean & Mandarin Speaking

About the Role

Club V E-Gaming is looking for a Floor Manager who speaks native-level Korean and fluent Chinese. You will work closely with our Floor Leaders to run the gaming floor every day.

Your main focus is guest care. You will make sure every guest feels welcome and well looked after, especially our Chinese and Korean guests. This is a floor-based role, so you will spend most of your time on the floor, not in the office.

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What You Will Do

Guest Care

Welcome guests, build strong relationships, and give them reasons to come back.

Get to know regular guests and their preferences. Work with Floor Leaders to give them personal service.

Help guests in Chinese and Korean, and bridge any language or culture gaps.

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Floor Operations

Work with Floor Leaders to keep the floor running smoothly on every shift.

Handle guest complaints, disputes, and machine or system issues quickly and calmly.

Make sure the floor follows company rules and local regulations.

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Guest Feedback & Service Improvement

Collect and review guest feedback to find what we can do better.

Work with other teams to fix service problems fast.

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Events & Promotions

Work with the Marketing team on floor events, promotions,and guest appreciation activities.

Watch market trends and suggest changes to our promotions and services.

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Team Coaching

Help create and update service SOPs.

Train and coach Floor Leaders to keep our service standards high.

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What We Are Looking For

Education & Language

Bachelor’s degree from a 4-year university or higher.

Native-level Korean.

Fluent Chinese (Mandarin). You can hold natural, in-depth conversations with guests.

Good English for work communication.

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Experience

Work experience is not required. We provide full training.

Experience that directly helps in this role is a plus, such as guest relations, VIP customer service, or high-end hospitality.

Casino experience does not automatically get extra preference. We only give preference to experience that is directly and closely related to the Floor Manager role.

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Personality

Neat, well-groomed, and professional appearance.

Active and outgoing, and enjoys deep, meaningful conversations.

Stays calm and adapts well under pressure, with healthy ways to manage stress.

A logical thinker who solves problems step by step.

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Work Conditions

Able to work shifts, including nights, weekends, and holidays.

Willing to relocate to Ho Chi Minh City.

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Career Path

Strong performers may have the chance to move into our VIP Host team in the future.

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What We Offer

Competitive base salary, 13th-month salary, andrevenue-based incentives

Housing, meal, transportation, and uniform allowances

Regular round-trip flights between Korea and Vietnam

Medical insurance and children’s education support

Work permit support

Company phone and full training

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Hiring Process

If your CV passes our review, you will have three rounds of interviews:

Round 1: Video interview with the Operations Manager, including a short conversation in Chinese

Round 2: Video interview with an Executive Director

Round 3 (Final): In-person interview with the President inSeoul, South Korea

Travel for the final interview: We do not provide flights from overseas to Seoul. For candidates living in Korea outside Seoul, we cover travel costs to Seoul.

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How to Apply

Apply on LinkedIn or send your CV in English to 📧 hr@clubvegaming.com‍

Please include a short self-introduction in Chinese (about 150 words).

Adding a profile photo (taken within the last 6 months) and your date of birth (year and month) to your CV will help us review your application.

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