Job description
Job Summary
- As a Floor Service Professional (FSP), you are at the heart of our customer experience on the gaming floor. Your role is to ensure that every guest feels welcomed, well-guided, and fully supported while enjoying our gaming facilities. You are responsible for maintaining smooth operations and delivering excellent customer service.
- Experience in the e-gaming industry is not required, we welcome individuals who demonstrate a professional service mindset and a strong commitment to delivering exceptional customer service. Comprehensive training will be provided to help you thrive and grow within our company’s standards of excellence. If you enjoy connecting with people and working in a dynamic team environment, this could be the perfect opportunity for you!
Key Responsibilities:
- Assist guests with using game machines and ensure they feel comfortable and supported.
- Provide information about promotions, game rules, and membership benefits.
- Serve food and beverages exactly as requested by customers.
- Handle customer transactions, including cash, credit card payments, and support reward payouts.
- Monitor the condition of gamemachines during shifts and report any malfunctions to supervisors.
- Maintain cleanliness in the assigned working area.
- Support and assist colleagues to deliver thebest possible service and meet customer needs.
Requirements
Education:
- High school diploma required
Experience:
- Having working experience at hospitality industry is a plus.
Other Prerequisites:
- Female candidates only, aged between 22 and30.
- Good English communication skills.
- Shift work: one shift will be fixed for one week, then rotated (Shift A: 6 AM– 2 PM, Shift B: 2 PM – 10 PM, Shift C: 10 PM – 6 AM).
- Applications must be submitted in English.
- Interview will be conducted entirely in English.
Benefits
- Attractive and competitive salary compared to other service industries, details discussed during the interview.
- Annual salary increase.
- 13th-month salary bonus.
- Revenue bonuses.
- Holiday bonuses (5 times/year).
- Performance bonuses: twice a year.
- Monthly language proficiency bonus: $50–$400.
- “Employee of the Week/Month/Year” awards.
- Birthday cash and gifts.
- Tips.
- Meal allowance during working shifts.
- Parking allowance.
- Length of service rewards.
- Uniforms provided with laundryservice.
- Full participation in social, health, and unemployment insurance.
- Premium health insurance.
- Dynamic, modern working environment with 100% foreign customers.
- Full professional training provided.
- Clear career advancement opportunities.
- Opportunities for overseas travel.
Please send your CV to:
📧 humanresource@clubvegaming.com
📞 +84 28 3920 8866 (Ext No: 1)
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Job description
Job Summary:
- The F&B Staff is responsible for delivering high-quality food and beverageservice to all guests in a timely, courteous, and professional manner. This role ensures accuracy in order taking and delivery, maintains strict hygiene and safety standards, supports stock and equipment management, and contributes to a smooth daily operation of the F&B department. The ideal candidate is service-oriented, detail-focused, and able to perform effectively in a fast-paced environment.
Key Responsibilities:
- Greet and serve guests in a friendly and professional manner to ensure high customer satisfaction.
- Take, confirm, and serve food and beverage orders accurately and on time, following quality standards.
- Follow proper food preparation and presentation procedures according to hygiene and safety regulations.
- Maintain cleanliness in work areas and perform regular equipment cleaning to ensure a safe environment.
- Monitor and restock inventory promptly; report any operational issues to supervisors.
- Check, set up, and prepare all necessary service tools and equipment before each shift.
- Keep guest tables and service counters clean, tidy, and ready at all times.
- Comply with company policies, service procedures, and F&B operational standards.
Requirements
Education:
- High School Diplomawith at least 3-year experience in hospitality industry or College Diploma
Experience:
- Having working experience at hospitality industry is a plus.
Other Prerequisites:
- Female candidates only,aged between 22 and 30.
- English communication skills.
- Shift work: one shift will be fixed for one week, then rotated (Shift A: 6 AM– 2 PM, Shift B: 2 PM – 10 PM, Shift C: 10 PM – 6 AM).
- Applications must be submitted in English.
- Interview will be conducted entirely in English.
Benefits
- Attractive and competitive salary compared to other service industries, details discussed during the interview.
- Annual salary increase.
- 13th-month salary bonus.
- Revenue bonuses.
- Holiday bonuses (5 times/year).
- Performance bonuses: twice a year.
- Monthly language proficiency bonus: $50–$400.
- “Employee of the Week/Month/Year” awards.
- Birthday cash and gifts.
- Tips.
- Meal allowance during working shifts.
- Parking allowance.
- Length of service rewards
- Uniforms provided with laundry service.
- Full participation in social, health, and unemployment insurance.
- Premium health insurance.
- Dynamic, modern working environmentwith 100% foreign customers.
- Full professional training provided.
- Clear career advancement opportunities.
- Opportunities for overseas travel.
Please send your CV to:
📧 humanresource@clubvegaming.com
📞 +84 28 3920 8866 (Ext No: 1)
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Job description
Job Summary:
- The VIP Marketing Host is responsible for delivering exceptional service to VIP customers, ensuring they feel valued and well-supported throughout their visit.
- This role is ideal for those with strong communication skills and a passion for customer service. Fluency in one of the following languages - Chinese, Korean, or Japanese is required. No prior experience is required - comprehensive training will be provided.
- The position offers adynamic, guest-facing environment and the opportunity to grow within a premium service team.
- Experience in the e-gaming industry is not required - we welcome individuals who demonstrate aprofessional service mindset and a strong commitment to delivering exceptional customer service.
- Comprehensive training will be provided to help you thrive and grow within our company’s standards of excellence. If you enjoy connecting with people and working in a dynamic team environment, this could be the perfect opportunity for you!
Key Responsibilities:
- Deliver warm and professionalgreetings and farewells to VIP guests, using their names and membershipnumbers.
- Communicate politely andprofessionally with all guests.
- Follow up with VIP customers aftertheir departure.
- Handle bookings for transportation,accommodation, and personalized services accurately.
- Provide F&B and other servicesbased on VIP guests’ preferences.
- Monitor and record VIP guests’rewards and transactions with precision.
- Ensure a clear and detailed handoverto the next shift, including unresolved issues, customer preferences, andimportant updates.
- Report all customer issues andcomplaints promptly to supervisors.
- Submit daily reports on VIP activities,preferences, and special cases.
Requirements
Education:
- High School Diploma with at least 3-year experience in hospitality industry or College Diploma
Experience:
- Havingworking experience at hospitality industry is a plus.
Other Prerequisites:
- Candidates must be fluent in one of the following languages: Chinese HSK5 /Korean Topik 5 / or Japanese N2.
- Basic English communication skill.
- Shift work: oneshift will be fixed for one week, then rotated (Shift A: 6 AM – 2 PM, Shift B:2 PM – 10 PM, Shift C: 10 PM – 6 AM).
- Applications must be submitted in English.
Salary
- Negotiation
Benefits
- Attractive and competitive salary compared to other service industries, details discussedduring the interview.
- Annual salary increase.
- 13th - month salary bonus.
- Revenue bonuses.
- Holiday bonuses (5 times/year).
- Performance bonuses: twice a year.
- Monthly language proficiency bonus: $50–$400.
- “Employee of the Week/Month/Year” awards.
- Birthday cash and gifts.
- Tips.
- Duty allowance.
- Meal allowance during working shifts.
- Parking allowance.
- Length of service rewards.
- Uniforms provided with laundry service.
- Full participation in social, health, and unemployment insurance.
- Premium health insurance.
- Dynamic, modern working environment with 100% foreign customers.
- Full professional training provided.
- Clear career advancement opportunities.
- Opportunities for overseas travel.
Please send your CV to:
📧 humanresource@clubvegaming.com
📞 +84 28 3920 8866 (Ext No: 1)
Belong with Club V
We foster an environment of open dialogue, constructive feedback, and genuine appreciation, ensuring every voice is heard and every achievement celebrated.
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