VIP Host (Fluent Chinese)
Job description
- The VIP MarketingHost is responsible for delivering exceptional service to VIP customers,ensuring they feel valued and well-supported throughout their visit. This roleis ideal for those with strong communication skills and a passion for customerservice. The position offers a dynamic, guest-facing environment and theopportunity to grow within a premium service team.
- Experience in the e-gaming industry is not required - we welcome individuals who demonstrate a professional service mindset and a strong commitment to delivering exceptional customer service. Comprehensive training will be provided to help you thrive and grow within our company’s standards of excellence. If you enjoy connecting with people and working in a dynamic team environment, this could be the perfect opportunity for you!
Key Responsibilities:
- Build and maintain strong relationships with VIP guests.
- Provide personalized service based on guest preferences and gaming activity.
- Handle bookings for transport, accommodation, F&B, and special requests.
- Coordinate with departments to ensure seamless guest experiences.
- Greet and farewell VIPs using names and membership numbers.
- Track and report VIP rewards, activities, and preferences accurately.
- Communicate professionally and resolve guest issues promptly.
- Ensure clear shift handovers and submit daily reports.
- Support VIP promotions and stay updated on current benefits.
Requirements
Education:
- High School Diploma with at least 3-year experience in hospitality industry or College Diploma
Experience:
- Having working experience at hospitality industry is a plus.
Other Prerequisites:
- Candidates must be fluent Chinese.
- Basic English communication skill.
- Shift work: one shift will be fixed for one week, then rotated (Shift A: 6 AM – 2 PM, Shift B: 2 PM – 10 PM, Shift C: 10 PM – 6 AM).
- Applications must be submitted in English.
Salary
Negotiation
Benefits
- Attractive and competitive salary compared to other service industries, details discussed during the interview.
- Annual salary increase.
- 13th-month salary bonus.
- Revenue bonuses.
- Holiday bonuses (5 times/year).
- Performance bonuses: twice a year.
- Monthly language proficiency bonus: $50–$400.
- “Employee of the Week/Month/Year” awards.
- Birthday cash and gifts.
- Tips.
- Duty allowance.
- Meal allowance during working shifts.
- Parking allowance.
- Length of service rewards.
- Uniforms provided with laundry service.
- Full participation in social, health, and unemployment insurance.
- Premium health insurance.
- Dynamic, modern working environment with 100% foreign customers.
- Full professional training provided.
- Clear career advancement opportunities.
- Opportunities for overseas travel.
Apply now
Please send your CV to:
📞+84 28 3920 8866 (Ext No: 1)