On this page

Club V’s Policy

Internal Rule of Entrance

As extracted from the Internal Management Rules on the Business of Prize-winning Electronic Games at Club V

Foreigners and overseas Vietnamese may play at Club V only if they: (i) lawfully enter Vietnam using a passport or international travel document issued by a competent foreign authority; (ii) have a valid period of stay in Vietnam; (iii) have full civil act capacity under Vietnamese law; and (iv) voluntarily comply with the Game Rules, these Internal Rules and other relevant regulations of Club V.
Persons permitted to enter and exit Club V include: (i) players satisfying item 1; (ii) managers and employees of Binh Minh, including Club V staff and Internal Control Department members, assigned to work at Club V; (iii) employees of service providers having contracts with Binh Minh and assigned to work at Club V; and (iv) officials or civil servants of competent State authorities assigned to conduct inspections or examinations. Persons in items (ii), (iii) and (iv) may enter Club V solely to perform their assigned duties and are strictly prohibited from participating in prize-winning electronic games in any form.
Players must present documents proving their eligibility and register at the reception desk before entering Club V. Supporting documents include: (i) a valid passport or international travel document; and (ii) a visa, temporary residence card, entry verification stamp or other lawful document evidencing lawful entry and a valid period of stay in Vietnam. Club V may require original documents and verify the information before permitting entry.
Managers and employees of Binh Minh, including Club V staff and Internal Control Board members, may enter and exit Club V only to perform assigned duties; and must comply with registration, entry and exit controls, identification-badge requirements, and Club V's security and safety instructions.
Experts, contractors and employees of service providers having contracts with Binh Minh may enter Club V only when assigned to perform work, included in the updated list, and able to present identification and documents evidencing their assignment; they must also comply with Club V's registration, supervision and security requirements. Officials or civil servants conducting an inspection or examination must present their official identification, inspector/examiner card, or written assignment as required by law.
No person entering or exiting Club V may bring in from outside any sharp or pointed object; weapon; explosive, flammable or toxic substance; alcohol or alcoholic beverage; narcotic, stimulant or addictive substance; or any device, tool or item capable of interfering with, disrupting or cheating gaming machines, gaming equipment, camera systems or security systems. Without Club V's prior approval, photography, filming, audio recording or video recording is prohibited. Fighting, threats, insults, harassment, direct betting between players, unlawful lending or pawning, property damage, obstruction of emergency exits, or interference with, concealment or falsification of machines, data, images or evidence is strictly prohibited.
Club V may conduct security checks, require prohibited items to be deposited for safekeeping, refuse entry, suspend service, or require a person to leave Club V if that person: is not eligible to enter; fails to present required documents or refuses registration or a security check; appears intoxicated or under the influence of stimulants or addictive substances; carries prohibited items; disrupts order or threatens the safety or property of Club V, its staff or other players; is suspected of fraud or unlawful conduct; or fails to comply with these Internal Rules, other relevant regulations, or reasonable instructions of Club V staff or security personnel. Club V may preserve evidence and notify or cooperate with competent authorities when necessary.
All persons permitted to enter and exit Club V must comply with fire prevention and firefighting regulations; these Internal Rules on Entry and Exit; the Game Rules; the Regulations on Dispute Settlement in the Business of Prize-Winning Electronic Games at Club V; Club V's other relevant internal regulations on security, safety and anti-money laundering; and all applicable laws.
Each person entering or exiting Club V is responsible for safeguarding personal property, complying with security and safety instructions, and compensating, in accordance with law, for any loss, damage or injury caused by that person's unlawful act, fault, negligence or non-compliance with these Internal Rules. To the extent permitted by law, Club V shall not be liable for any loss, damage or injury arising from that person's own act, fault or non-compliance; an act of a third party beyond Club V's reasonable control; a force majeure event; or property not formally accepted into Club V's custody and acknowledged by receipt. This provision does not exclude Club V's liability where the loss is caused by Club V's fault or liability cannot lawfully be excluded.

Additional Entry Regulations

As extracted from the Internal Management Rules on the Business of Prize-winning Electronic Games at Club V

In accordance with Vietnamese law, individuals with a history of crimes such as drug use, fraud, or assault, or those found engaging in illegal activities such as monetary transactions within the venue, may face entry restrictions.

Furthermore, since 2025, electronic cigarettes have been restricted under Vietnamese government regulations. Their use, possession, or bringing them into the venue is prohibited.

Club V is committed to providing a safe and fair environment for all guests to enjoy. We appreciate your understanding and cooperation.

Summary of Game Rules

As extracted from the Game Rules at Club V

These Game Rules aim to guide players on the rules and methods of playing prize-winning electronic games, and to explain winning, prize payouts and other matters related to the business and operation of prize-winning electronic games at Club V.
The Game Rules are publicly disseminated, posted and issued as leaflets at Club V. Persons permitted to play prize-winning electronic games at Club V are obliged and responsible for reading and understanding the Game Rules before joining any prize-winning electronic game at Club V. When a player decides to join any prize-winning electronic game at Club V, all relevant parties shall understand that the player has accepted the entire contents of Club V's Game Rules.
Players are responsible for complying with the Game Rules, house rules, internal management regulations and other relevant regulations of Binh Minh and Club V, and for fully fulfilling their tax obligations to the State as prescribed by law. Players must not use the results of prize-winning electronic games at Club V to bet directly with each other.
If a player causes damage to a prize-winning electronic game machine or any of its parts through any physical impact or contact, the player shall compensate Club V for the damage on a case-by-case basis and will be notified of the specific details.
The maximum prize for each win, according to the supplier's program design applied at Club V, shall not exceed US$120,000 (in words: One hundred and twenty thousand United States Dollars), and Club V is only responsible for paying prizes up to a maximum of US$120,000 for each win.
Playing prize-winning electronic games means that players place bets by operating the electronic game machines at Club V in accordance with the instructions and provisions in Chapter II of the Game Rules. The determination of wins is specified in Chapter II of the Game Rules.
Players should contact Club V's receptionist to obtain the full version of the Game Rules.
All employees of Binh Minh, including Club V staff, and all persons permitted to play prize-winning electronic games at Club V are obliged to comply with and implement the entire contents of these Game Rules.

Summary of Regulations on Assurance of Security

As extracted from the Regulations on Security, Order and Social Safety and the Security and Order Assurance Plan for the prize-winning electronic games business at Club V

A. Security, Order and Social Safety

These Regulations aim to maintain security, order and safety for persons and property at Club V, and to prevent, detect and address crime, social evils, disorderly conduct and other incidents. Every person entering or leaving Club V must comply with the law, these Regulations, other relevant Club V rules and reasonable instructions of Club V staff.
Weapons, sharp objects, explosives, flammable substances, toxic chemicals, narcotics, stimulants or addictive substances must not be brought into Club V. Violence, threats, harassment, disorderly conduct, fraud, property damage, interference with gaming machines or security systems, unauthorized photography, filming or audio recording, prostitution, drug-related activities, usury, money laundering and other unlawful acts are strictly prohibited.
Club V may conduct security checks and may refuse entry, suspend service, separate or require the removal of any person who is not eligible to play; is intoxicated or under the influence of stimulants; carries prohibited items; is suspected of fraud, disorderly conduct or threatening safety; or fails to comply with applicable rules. Club V may secure the scene, preserve evidence, and notify or cooperate with competent authorities when necessary.
Any unusual circumstance, violation or security risk must be reported immediately to Club V staff. Club V staff and security personnel shall monitor, prevent and initially respond to incidents, report them to the competent level, and cooperate with authorities as required. Full versions of the Regulations and the Plan are available at Club V's reception desk.
Club V shall maintain continuous 24-hour camera surveillance at required locations, retain complete recordings for at least 180 days, and provide them to competent authorities upon request. Only assigned or authorized persons may enter surveillance areas or access, copy or process surveillance data. Obstructing, interfering with, disrupting or falsifying the surveillance system or recordings is strictly prohibited.

B. Fire Prevention and Fighting

All persons at Club V must comply with fire safety signs, instructions and directions; must not unlawfully bring in or use ignition sources, heat sources, explosives or flammable substances; must not obstruct emergency exits; and must not use, move, dismantle or damage fire protection equipment or electrical equipment without authorization.
Club V shall arrange, inspect and maintain emergency exits, safety signs, fire protection systems and equipment in safe and operational condition, and shall provide fire safety instruction, training and drills as planned. Club V staff and security personnel must know the locations of firefighting equipment and emergency exits, understand their assigned duties, and coordinate with fire and rescue services and competent authorities when required or when an incident occurs.
Upon discovering a fire or explosion, or hearing a fire alarm, remain calm, immediately notify Club V staff and call 114, then promptly follow directions to a safe emergency exit. Club V staff and security personnel may disconnect power, use on-site firefighting equipment, rescue and provide first aid, move property and secure the scene only when it is safe to do so; they shall also organize evacuation, provide access and coordinate with the Fire and Rescue Police.

Dispute Settlement Rules

Extracted from the Dispute Settlement Regulations at Club V

These Regulations prescribe the principles, substance, order and procedures for settling disputes arising from participation in prize-winning electronic games at Club V, including disputes between players, between a player and Club V, and between a player and Club V's staff. Disputes may concern the Game Rules; game results, winnings or prize payments; abnormalities in machines, equipment, systems or data; ownership of wagers, winning tickets, reward points or gaming credit; or the parties' rights and obligations. Disputes shall be settled in compliance with Vietnamese law, the published Game Rules, these Regulations and relevant internal rules; objectively, fairly, transparently and promptly, on the basis of lawful evidence. Good-faith discussion, negotiation and mediation shall be prioritized.
A complaint will be accepted only if all of the following conditions are satisfied:
1. The player reports or lodges the complaint within 24 hours from the occurrence; the matter falls within the scope of these Regulations and sufficient basic information is provided for verification.
2. The relevant machine, equipment, system data, surveillance footage or other circumstances remain available for examination and verification; and the complaint has a reviewable basis and is not intended to disrupt, obtain improper benefit from, or obstruct Club V's normal operations.
3. Club V may refuse to accept or process a complaint if these conditions are not met, no basis for verification exists, or the complaint appears to be abused for improper benefit or disruption.
The general dispute settlement process is as follows:
1. The player submits a written complaint, report or request for dispute settlement to the Operations Department. The file should state the time, location, relevant machine/equipment or area, facts of the matter, requested remedy and supporting documents or evidence (if any).
2. The Shift Manager or assigned staff receives the matter, assists with the file and forwards it to the competent person. Operations coordinates with Surveillance, Security, Technical and other relevant departments to verify the matter against the Game Rules, system and machine data, camera footage, the player's evidence, staff reports and other valid information.
3. If the complaint is substantiated, Club V will apply an appropriate remedy. If the player accepts the verification result or remedy, the matter is recorded as resolved and closed. Otherwise, the file is referred to the Club V Manager or an authorized person for consideration and decision.
4. The processing period shall not exceed 48 hours from Club V's receipt of a complete and valid file. If a matter is complex or requires further verification or coordination with a third party or competent authority, Club V will notify the player of the extended processing time.
5. The decision of the Club V Manager or authorized person is the final determination within Club V's internal process. A complex, high-value matter, a suspected legal violation, or a matter potentially affecting Club V's operations, reputation, security or order shall be reported to the General Management Board or another competent person for consideration and direction.
6. For a dispute between players, Club V may record the matter, examine information within its management scope and assist the parties. Club V is not responsible for private arrangements, transactions or commitments outside lawful gaming activities. A matter involving a suspected legal violation, security or public-order concerns, or issues beyond internal authority may be referred to a competent authority.
7. If the parties do not mediate or the player does not accept the settlement result, the dispute may be referred to a competent court or an arbitral tribunal in accordance with law.
The principal rights, obligations and responsibilities of the parties are as follows:
1. A player may report or complain, receive assistance in preparing the file, be informed of the result, and refer the dispute to a competent court or arbitration if the player does not accept Club V's result. The player must provide truthful and complete information and evidence; cooperate with verification; refrain from altering, destroying, concealing or falsifying any condition, data or evidence; refrain from disruption, threats, insults or obstruction; and bear legal responsibility for fraud, false information or abuse of the complaint process for improper benefit.
2. Club V may request information and evidence; rely on lawful data and evidence; refuse or discontinue ineligible matters; take measures to maintain safety, security, order and preserve the relevant condition; and suspend or refer matters involving suspected fraud, disruption, legal violations or issues beyond its internal authority. Club V shall publish or communicate these Regulations; receive, guide, verify and process valid matters objectively, fairly, transparently and promptly; notify the result; retain relevant files, data and images; and cooperate with competent State authorities.
Players may contact Club V's reception staff for a full copy of the Dispute Settlement Regulations. Players, the General Management Board of Binh Minh, the Internal Control Board, Club V's Manager, relevant departments and all relevant employees shall comply with and implement these Regulations.

Machine Reservation Rules

Slot Machine Reservation Policy

Club V allows players to reserve a slot machine in idle mode for 30 minutes for a meal, a phone call, a restroom break, etc. This applies only upon the player's request. Any credits remaining after 30 minutes will be held by Club V and returned to the player. The reservation may be extended by an additional 30 minutes once per day if the player contacts Club V to give notice of an unexpected matter or emergency. ONE or higher membership card holders are allowed a 1-hour reservation.
If a customer's losses on a single machine within one day (8:00 AM to 8:00 AM the next day) are more than $2,000 and under $3,000 (based on membership card play and not accumulated with play from the previous day), please inform Club V of the machine reservation before leaving. The player may reserve the slot machine in idle mode for 2 hours. This may be extended by an additional 4 hours once per day if the player contacts Club V via the hotline: 0903.747.088.
If a customer's losses on a single machine within one day (8:00 AM to 8:00 AM the next day) are more than $3,000 and under $5,000 (based on membership card play and not accumulated with play from the previous day), please inform Club V of the machine reservation before leaving. The player may reserve the slot machine in idle mode for 10 hours. This may be extended by an additional 14 hours once per day if the player contacts Club V via the hotline: 0903.747.088. The slot machine will be automatically released to the public if the player does not return before the reservation period ends. Players are strongly advised to check mobile messages from Club V for more detailed and accurate information.
If a customer's losses on a single machine within one day (8:00 AM to 8:00 AM the next day) are more than $5,000 (based on membership card play and not accumulated with play from the previous day), please inform Club V of the machine reservation before leaving. The player may reserve the slot machine in idle mode for 24 hours. This may be extended by an additional 28 hours once per day if the player contacts Club V via the hotline: 0903.747.088. The slot machine will be automatically released to the public if the player does not return before the reservation period ends. Players are strongly advised to check mobile messages from Club V for more detailed and accurate information.
If a customer's losses on a single machine within one day (8:00 AM to 8:00 AM the next day) are more than $10,000 (based on membership card play and not accumulated with play from the previous day), please inform Club V of the machine reservation before leaving. The player may reserve the slot machine in idle mode for 48 hours. The slot machine will be automatically released to the public if the player does not return before the reservation period ends. Players are strongly advised to check mobile messages from Club V for more detailed and accurate information.
Each customer may reserve only one machine. However, ONE or higher membership card holders may reserve a maximum of 2 machines. If 3 slot machines are reserved, Club V has the right to release the machines without prior notice.
Reserving more than 2 slot machines at the same time is not permitted, even if the above requirements are met. If a slot machine has no credits, the 30-minute idle reservation does not apply; the player must either yield the machine to the public or start cash play immediately.
Any mechanical damage caused by a customer's actions will be charged at a minimum of $2,000. Any threatening behavior will result in an immediate ban.
If a player leaves a slot machine with remaining credits to play Interblock games, the reservation is limited to 2 hours in idle mode for regular players and 3 hours for ONE or higher members, once per day. Placing only a few bets after the reservation period ends in order to extend the reservation again is prohibited. The player must use Auto Play or yield the machine to the public.
The above regulations are strictly applied at all times, and Club V reserves the right to cancel or modify them at any time without prior notice.

Exceptional and Additional Regulations

Membership benefits, upgrades and complimentary services are given to players who play with their own membership card, and the amount of benefits is determined by the turnover recorded in the management system.
Points earned through inappropriate means are completely invalid for membership qualification, complimentary services and promotions.
Denomination increases are available upon request.

‍