VIP Host

Job description

Job Summary:‍

- The VIP Marketing Host is responsible for delivering exceptional service to VIP customers, ensuring they feel valued and well-supported throughout their visit.

- This role is ideal for those with strong communication skills and a passion for customer service. Fluency in one of the following languages - Chinese, Korean, or Japanese is required. No prior experience is required - comprehensive training will be provided.

- The position offers adynamic, guest-facing environment and the opportunity to grow within a premium service team.

- Experience in the e-gaming industry is not required - we welcome individuals who demonstrate aprofessional service mindset and a strong commitment to delivering exceptional customer service.

- Comprehensive training will be provided to help you thrive and grow within our company’s standards of excellence. If you enjoy connecting with people and working in a dynamic team environment, this could be the perfect opportunity for you!

Key Responsibilities:‍

- Deliver warm and professionalgreetings and farewells to VIP guests, using their names and membershipnumbers.

- Communicate politely andprofessionally with all guests.

- Follow up with VIP customers aftertheir departure.

- Handle bookings for transportation,accommodation, and personalized services accurately.

- Provide F&B and other servicesbased on VIP guests’ preferences.

- Monitor and record VIP guests’rewards and transactions with precision.

- Ensure a clear and detailed handoverto the next shift, including unresolved issues, customer preferences, andimportant updates.

- Report all customer issues andcomplaints promptly to supervisors.

- Submit daily reports on VIP activities,preferences, and special cases.

Requirements

Education:

- High School Diploma with at least 3-year experience in hospitality industry or College Diploma

Experience:

- Havingworking experience at hospitality industry is a plus.

Other Prerequisites:

- Candidates must be fluent in one of the following languages: Chinese HSK5 /Korean Topik 5 / or Japanese N2.

- Basic English communication skill.

- Shift work: oneshift will be fixed for one week, then rotated

(Shift A: 6 AM – 2 PM, Shift B:2 PM – 10 PM, Shift C: 10 PM – 6 AM).

- Applications must be submitted in English.

Benefits

- Attractive and competitive salary compared to other service industries, details discussedduring the interview.

- Annual salary increase.

- 13th - month salary bonus.

- Revenue bonuses.

- Holiday bonuses (5 times/year).

- Performance bonuses: twice a year.

- Monthly language proficiency bonus: $50–$400.

- “Employee of the Week/Month/Year” awards.

- Birthday cash and gifts.

- Tips.

- Duty allowance.

- Meal allowance during working shifts.

- Parking allowance.

- Length of service rewards.

- Uniforms provided with laundry service.

- Full participation in social, health, and unemployment insurance.

- Premium health insurance.

- Dynamic, modern working environment with 100% foreign customers.

- Full professional training provided.

- Clear career advancement opportunities.

- Opportunities for overseas travel.

Apply now

Please send your CV to:

📧 humanresource@clubvegaming.com

📞+84 28 3920 8866 (Ext No: 1)

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